• Clare Dewan and Associates
  • Clare Dewan and Associates

Events

Events

TRAINING  

Clare Dewan and Associates is offering training, which will be conducted by both Clare and Janis Veldwyk, and held onsite at your premises. Some topics can be tailored to reflect individual organisations’ policies/procedures.
If you would like to arrange for any of these topics to be held on site please email either cdewan@cdassociates.com.au or jveldwyk@cdassociates.com.au or call Clare on 0412 601 156 or Janis on 0411 075 895 to arrange a date and time.

All the training will be 1 hour in duration (unless otherwise specified) the available training is as follows:

Janis Veldwyk will conduct the following training

Managing Cultural Diversity in the Workplace
Who should attend:
Managers and anyone needing to increase awareness and learn the value of diversity in business

What is the purpose of the workshop:
The aim of this workshop is to enable managers to better understand cultural diversity and how to manage it effectively to improve workplace performance. This includes relationships, teamwork, productivity, market knowledge, community relationships, customer service and competitiveness.

What will you learn from the workshop:
During this workshop the following objectives are covered:
• Learn what is cultural diversity in the workforce
• Increase their understanding of culture and cross-cultural interactions
• Develop their cultural awareness and cross-cultural communication skills
• Know how to manage diversity in the workplace
• The legal obligations of organisations and individuals
• Assist staff to relate positively to all persons they have contact with regardless of nationality, ethnic origin, race or colour

How to manage WorkCover claims and return to work effectively to reduce your premiums
Who should attend:
Managers and anyone responsible for the administration of WorkCover claims and Return to Work.

What is the purpose of this Workshop:
The aim of this workshop is to enable the participant to understand the Workplace Injury, Rehabilitation and Compensation Act 2013 and how they can work at reducing their premiums.

What will you learn from this Workshop:
At the end of this workshop you will have the knowledge of:
• When you can dispute liability for a claim
• How to calculate the employee’s pre-injury average weekly earnings (PIAWE)
• The phases of benefits for employees with no work capacity and some work capacity
• The return to work obligations of the employer and employee
• When can weekly compensation payments be terminated by the WorkCover Agent
• What are the functions and powers of WorkCover Inspectors

Managing Conflict in the Workplace
Who should attend:
Managers and anyone seeking information on conflict management

What is the purpose of this Workshop:
This workshop provides you with the opportunity to develop strategies to positively respond to situations that cause conflict in the workplace. It offers practical skills to identify potential conflict and to resolve such conflicts constructively.

What will you learn from this Workshop:
At the end of this workshop you will have the knowledge of:
• What Is Conflict
• Consequences of Conflict
• Active Listening
• Ways people deal with Conflict
• Some Causes of Workplace Conflict
• Negativity in the Workplace
• Positivity in the Workplace
• Workplace Communities

Bullying, Harassment and Discrimination in the Workplace for Managers and Supervisors
Who should attend:
Managers and supervisory staff who are looking at broadening their knowledge and skills regarding workplace bullying, harassment and discrimination.

What is the purpose of this Workshop:
There are legal and duty of care requirements for employers and management to take all reasonable steps to eliminate bullying, harassment and discrimination in the workplace. Managers and supervisors have a responsibility to ensure that relevant legislation and organisational policies and procedures are both understood and abided by to deter and prevent inappropriate workplace behaviours.

What will you learn from this Workshop:
At the end of this workshop you will have the knowledge of:
• Anti-bullying Legislation
• What is bullying
• What isn’t bullying
• Impacts of Bullying
• FWC Involvement
• Four step process
• Definitions of bullying
• Factors contributing to workplace bullying
• Reporting
• FWC Guidelines
• How to carry out an investigation
• What to do if being bullied

Compulsory Reporting (Elder Abuse) for Management and Approved Providers
Who should attend:
Managers and supervisory staff who are looking at broadening their knowledge and skills regarding mandatory reporting.

What is the purpose of this Workshop:
Compulsory reporting is an important responsibility all approved providers of residential aged care must be aware of. We hope this workshop will help approved providers to fulfill their obligations.

What will you learn from this Workshop:
At the end of this workshop you will have the knowledge of:
• What is a reportable assault
• What are approved provider obligations for reporting assaults
• Who may make a report re compulsory reporting?
• What are the roles of the department and the police
• Suspicions of assaults must be reported
• Compulsory reports are not the same as complaints


Social Media Awareness Training for Managers
Who should attend:
Managers and supervisory staff

What is the purpose of this Workshop:
What was considered reasonable even a few years ago may not be effective today and it may leave you vulnerable to privacy and security breaches by employees.

What will you learn from this Workshop:
At the end of this workshop you will have the knowledge of:
• The effects of social media on your business
• How to create a positive change in behaviour of employees with regard to attitude and behaviour when using social media
• Why Social Media so Popular
• Understand the required employee training, policies and procedures required to help maintain proper information dissemination.
• Ensure your employees are using social media in a way that protects and enhances your business instead of negatively impacting your workplace, your culture of ethical behavior, and your business and community contacts.

In house 1 hour trainings for employees 

Bullying, Harassment and Discrimination in the Workplace.
Who should attend:
All employees at the workplace

What is the purpose of this training:
To make staff aware of what is and what isn’t bullying and what to do if being bullied.

What will they learn from this training:
At the end of this training they will have the knowledge of:
• Anti-bullying Legislation
• Definitions of bullying
• Direct Bullying
• Indirect Bullying
• Sexual harassment
• Discrimination
• Direct discrimination
• Indirect discrimination
• Harassment
• Vilification
• What is bullying
• What isn’t bullying
• What to do if being bullied
• The effects of gossiping
• Reporting

Compulsory Reporting (Elder Abuse)
Who should attend:
All employees

What is the purpose of this training:
The aim of this training is to advise your employees what to do if they are the first person to suspect or become aware that a resident has allegedly been assaulted, or that a resident is absent without explanation (also known as a missing resident).

What will they learn from this training:
At the end of this training they will have the knowledge of:
• What is a reportable assault
• Who may make a report re compulsory reporting?
• Staff responsibilities re reporting suspicion of abuse
• Staff protection if/when a report is made to an approved provider
• What are the roles of the department and the police
• Do suspicions of assaults have to be reported
• Are compulsory reports the same as complaints

Social Media Awareness
Who should attend:
All employees
What is the purpose of this Training:
The aim of this session is to inform all employees of the risks and consequences of irresponsible social media behaviour.

What will they learn from this Training:
At the end of this training they will have the knowledge of:
• What is confidential information
• What is covered under the term “social media”
• The use of objectionable or inflammatory posts
• Reasonable and unreasonable personal use
• Being authorised to comment

Effective Rostering
Who should attend:
Employees responsible for rostering and formulating rosters

What is the purpose of this training:
The aim of this session is to ensure that the roster is effective for the needs of the organisation

What will they learn from this training:
At the end of this training they will have knowledge of:
• How to design a roster
• To meet the terms of the EBA
• To avoid overtime traps
• To ensure the proper skill mix to meet the care needs of the residents/consumers/clients etc.
• To reduce the need to use agency staff to fill vacant shifts.


Clare Dewan will conduct the following training (All training will be 1 hour duration unless otherwise specified).

How To Effectively Interview Job Applicants And Reference Check
Who should attend:
Anyone responsible for recruiting staff and reference checking the applicants

What is the purpose of the training:
Time and time again after viewing an employee’s file after they have been involved in a disciplinary issue, it is apparent that there have been problems with the recruiting process, and in particular the interview technique and the reference checking. The training aims at improving the skills of the person responsible.

What will you learn from the training:
The aim is to provide you with the right process, questions, techniques to interview an applicant successfully and to do all possible to find out about their suitability for the role they are applying for. The reference checking techniques will assist you in undertaking this effectively.

How To Manage Your Roster Effectively
Who should attend:
Managers and anyone with an involvement in making decisions about the roster

What will you learn from the training:
As this is a short version, the information will be about techniques that should be considered when having roster issues which needs resolution, and the right managers have to intervene when staff are exhibiting roster practices

How To Counsel Or Discipline An Employee
Who should attend:
Managers with the responsibility in making decisions or being involved in day to day management of disciplinary issues. The aim of the work shop is to give some insight into when it is appropriate to counsel and when it is appropriate to discipline.


Know Your Enterprise Agreement
This training is held with individual organisations as there are too many differences between agreements and entitlements.

Who should attend:
Managers or those with responsibility for ensuring the roster does not lead to claims of overtime, those who needs to understand the entitlements of staff to leave and other monetary payments, the person responsible for payroll.

What will you learn from the training:
The terms and conditions in the enterprise agreement will be explained, and participants are also encouraged to have a list of queries when attending. The training will improve the participant’s knowledge of the major components of the agreement.

What is the duration of the training:
This is usual of two hours duration. In part, this is because most participants would suffer information overload after that period.

Manage your roster effectively (take back control)
This is a more detailed version that the shorter version.

Who should attend:
Managers and any one with involvement in making decisions about the roster

What will you learn:
This more detailed training will give details as to appropriate letters to write to staff, and more detailed information on the tools available to be used. Managers often have doubts about their rights in relation to the way staff advise they are simply not coming to work, swapping shifts, advising they are simply taking annual leave, advising they are just “not available” etc.

Duration of training:
Approximately 1.5 hours.).

A Fair (or Unfair) Go all Round
Who should attend:
Anyone interested in learning about the many rights employees have in relation to workplace issues and the rights of employers in managing issues that arise.

What will you learn at the training:
The training is aimed at ensuring participants have a better understanding of the right employees have under various legislation .This includes rights under the Fair work act 2009, WorkCover, Equal Opportunity and the Fair work Ombudsman. The training will detail the rights that employer do have to manage issues that arise and to provide tools to do so.

Duration of the Training
Between 1.5 and 2 hours